We can change an item in your order for the same value if you message us within 3 hours after placing your order.
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FREQUENTLY ASKED QUESTIONS
Can I change an items after I order?
Can I add an item after I order?
Please email us within one hour of order at info@supplymattershop.com to make changes.
How can I apply my discount code?
You can apply your code on the checkout page in the discount field then hit apply.
How long does it take to ship my order?
We usually ship out orders in 24-48 hours, excluding weekends and Canadian holidays.***Please remember that our products are handmade by a small a team so if you're order does not ship out right away it means we are still making it and will ship it out as soon as it's ready! :)
Where do you ship from?
All our products are made locally in and ship out from Ottawa, Canada.
How much does shipping cost?
Shipping Costs:
United States: $4.25 USD
Canada: $12.14 CAD
Europe: $9 USD
Rest of world: $12 USD
We offer free shipping on orders above $50 USD.
What is your return and exchange policy?
You can return any item within 90 days of purchase.
Do you provide return labels?
Yes we will provide the return label should you need it at no extra cost to you.
What payment methods do you accept?
We accept Visa, MasterCard, Amex, PayPal, Apple Pay, Google Pay and Shop Pay.
How can I contact you?
For quickest replies email us at support@supplymattershop.com and we'll get back to you within 24-48 hours. Please use the email you used to place your order when contacting us.
Can't find an answer to your question?
Email us at help@supplymattershop.com